These small balls are called pills. They form when loose fibres become tangled through friction, often under the arms or where bags and clothing rub. The amount varies with the yarn, knit construction and how the garment is worn.

Not necessarily. Pilling can occur even with high-quality natural fibres. Yarn construction, fibre length and friction all affect it. Gentle care and careful removal of pills can help keep your knitwear looking tidy.

Lay the garment flat and remove pills gently with a tool suitable for its texture. Avoid pulling them off. Take extra care with loose stitches and fluffy finishes: a fabric shaver can catch the yarn or remove the intended halo.

Limit repeated rubbing from bags, rough surfaces and tight outer layers. Give your sweater time to rest between wears, store it folded and follow its washing instructions. Handle loose or heavily textured stitches carefully to avoid snagging.

No. Wool texture varies with the yarn and fiber blend. Some designs use softer wool or merino, while others use rustic wool with a more pronounced, prickly feel. Read the individual description and ask us about the yarn if softness is your priority.

No. It includes both pure wool designs and blends, such as wool with alpaca or mohair. A 100% wool claim applies only when it is stated for that specific product.

English rib creates a full, textured knit. The finished thickness depends on the yarn and number of strands, and extra chunky designs can be substantial in weight. Check the measurements and allow room for layering and comfortable movement.

Many made-to-order models can be adjusted, subject to the design. Send us the product link and your requested body length, chest width and sleeve measurements before ordering so we can discuss what is possible.

The usual production time for made-to-order knitwear is 2–6 weeks, before delivery transit time. Check the listing for any specific timing and whether the piece is already completed.